Privacy Policy

 

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual as “Personal Information” (such as your name, shipping and billing address, credit card number, email address, and phone number) provided by you that we need to:

  • process your order and manage your account
  • provide you with company support
  • send you e-newsletters and special offers

Use of Information: Barefaced does not sell your personal information (e.g. your email address, your credit card information, your name, your address, etc.) to any third party for their independent use or benefit. 

 

Minors

The Site is not intended for individuals under the age of 16. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

SMS Text Messaging

By subscribing to Barefaced text notifications, you agree to receive automated marketing text messages from us about our products and services at the phone number you provided when you subscribed, and that the messages may be sent via automatic telephone dialing system or other technology. Message frequency is recurring. Consent is not a condition of purchase. Message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE or QUIT to opt-out and HELP for customer support. You may receive an additional text message confirming your decision to opt-out.  You understand and agree that attempting to opt-out by any means other than texting the opt-out commands above is not a reasonable means of opting out.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

  • We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
  • We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

    Retention

    When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

    Automatic Decision-Making

    Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

    Services that include elements of automated decision-making include:

    • Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
    • Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

      Cookies

      View our Cookies Policy here.


      For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@barefaced.com or by mail using the details provided below:
      JH Aesthetics
      4315 Kingston Pike
      Suite 210
      Knoxville, TN 37919, United States

       

      CCPA

      If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact us at hello@barefaced.com. 

       

      Privacy Notice for California Consumers

      Effective Date: June 1, 2023
      This Privacy Notice for California Consumers (the “Notice”) supplements the information contained in our general Privacy Policy and applies solely to visitors, users, and customers who are residents of the State of California ("consumers" or "you"). We adopt this Notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and other California privacy laws. Any terms defined in the CCPA have the same meaning when used in this Notice.

      Information We Collect

      We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("personal information"). In particular, we may have collected the following categories of personal information from consumers within the last 12 months:

      • Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.
      • Categories of personal information described in California Civil Code Section 1798.80(e), such as name, signature, address, telephone number, education, employment, employment history, and financial information.
      • Commercial information, such as records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
      • Internet or other electronic network activity information, such as browsing history, search history, and information regarding a consumer's interaction with an internet website, application, or advertisement.
      • Geolocation data, such as physical location or movements.
      • Audio, electronic, visual, or similar information, such as call and video recordings.
      • Professional or employment-related information, such as employment history and professional qualifications.

      Sources of Personal Information

      We may collect personal information about you from various sources, including:

      • Directly from you when you provide it to us.
      • Automatically when you visit our website or use our services, through cookies, web beacons, and other similar technologies.
      • From third-party sources, such as our business partners or service providers.

      Use of Personal Information

      We may use or disclose the personal information we collect for one or more of the following business purposes:

      • To fulfill or meet the reason for which the information is provided.
      • To provide, support, personalize, and develop our website, products, and services.
      • To create, maintain, customize, and secure your account with us.
      • To process your requests, purchases, transactions, and payments.
      • To provide you with support and respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
      • To personalize your website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our website or third-party sites.
      • To help maintain the safety, security, and integrity of our website, products, and services, including to detect, prevent, or investigate security incidents and protect against fraudulent or illegal activity.
      • To comply with applicable laws, regulations, and legal processes.
      • To enforce our rights arising from any contracts entered into between you and us.

      Sharing Personal Information

      We may disclose your personal information to third parties for a business purpose. When we disclose personal information for a business purpose, we enter into a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

      We may share your personal information with the following categories of third parties:

      • Our affiliates.
      • Our service providers.
      • Third parties to whom you or your agents authorize us to disclose your personal information in connection with products or services we provide to you.

      Your Rights and Choices

      The CCPA provides California residents with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

      Access to Specific Information and Data Portability Rights

      You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see below), we will disclose to you:

      • The categories of personal information we collected about you.
      • The categories of sources for the personal information we collected about you.
      • Our business or commercial purpose for collecting or selling that personal information.
      • The categories of third parties with whom we share that personal information.
      • The specific pieces of personal information we collected about you (also called a data portability request).

      Deletion Request Rights

      You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see below), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

      Exercising Your Access, Data Portability, and Deletion Rights

      To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by emailing us at hello@barefaced.com. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

      We will need to verify your identity before processing your request. We may ask you to provide certain information to verify your identity, such as your name, address, email address, and phone number. We may also use a third-party verification service to verify your identity.

      Response Timing and Format

      We will acknowledge receipt of your request within 10 days and will endeavor to respond within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

      Non-Discrimination

      We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

      • Deny you goods or services.
      • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
      • Provide you with a different level or quality of goods or services.

      Changes to Our Privacy Notice

      We reserve the right to amend this Notice at our discretion and at any time. When we make changes to this Notice, we will notify you by email or through a notice on our website homepage. Your continued use of our website or services following the posting of changes constitutes your acceptance of such changes.

      Should you wish to request the deletion of your personal information, we will proceed to delete the information from our records, unless it is mandated by law for us to retain it. We shall also provide you with details on any third-party service providers to whom we may have disclosed your personal information, and we will direct those providers to delete your information as well. Please email us at hello@barefaced.com.

      Manage Your Data

      At Barefaced, we are committed to protecting the privacy of our users and complying with all relevant privacy laws, including the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). We take the handling of all user data and personal information seriously.

      We recognize that personal information, such as identifiers, protected characteristics, commercial information, internet or similar network activity data, geolocation services, electronic and sensory data, biometric information, financial information, inferences, and profession or employment information, is valuable and sensitive. We only collect and use this information for specific and legitimate purposes, such as to process orders and payments, provide customer support, and personalize your shopping experience.

      We do not sell or share your personal information with third parties for their own marketing purposes without your consent. If you would like to request deletion of your personal information, we will delete the information from our records, unless we are required by law to retain it. To request deletion of your records, please contact hello@barefaced.com.

      If you would like more information, please feel free to contact us with questions by emailing hello@barefaced.com.

      We are committed to continuously reviewing and improving our privacy practices to ensure that we are up-to-date with the latest privacy laws and industry best practices. If you have any questions or concerns about how we handle your personal information, please do not hesitate to contact us.

      Here at Barefaced, we appreciate your business and for trusting us to protect your privacy and personal information.

      Contact Information

      For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hello@barefaced.com or by mail using the details provided below:
      JH Aesthetics
      4315 Kingston Pike
      Suite 210
      Knoxville, TN 37919, United States