Shipping + Returns
Shipping
Please note, due to high order volume during our holiday sale, order processing may take between 3-5 days before being shipped.
STANDARD SHIPPING
Standard Shipping Rate $9.95
Free Standard Shipping for product purchases over $99
DISPATCH & DELIVERY
Orders are processed Monday through Friday, excluding weekends and major holidays (ex: Thanksgiving, Christmas, New Year's Day). Orders received over weekends and on holidays will be processed the following business day. After your order has been placed, you will immediately receive an order confirmation email. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. Orders shipped via the Standard Shipping method are typically delivered within 5-7 business days. On occasion, packages can arrive outside of the estimated timeframe due to carrier delays.
EXPEDITED SHIPPING
2-4 Day Expedited Shipping Rate $14.95
Orders received before 12pm EST on business days (Monday-Friday) are processed and shipped the same day, with an estimated delivery date within 2-4 business days. If an order is received after 12pm EST, the order will be fulfilled by the next business day with an estimated delivery within 2-4 business days after the order is fulfilled. Please note, expedited shipping is non-refundable.
SUBSCRIPTION SHIPPING
Subscription orders will be shipped Standard Shipping and will incur a flat rate of $9.95 on each renewal. Free Shipping is offered for subscriptions over $99. If you have multiple subscription products and want them to ship together to receive Free Shipping, make sure the products have the same upcoming order dates and are combined under one similar address. If you want to add products to your subscription to reach the $99 Free Shipping minimum, we recommend adding products to upcoming subscription orders through the customer portal versus purchasing a new subscription order altogether.
*We recommend moving your subscription renewal date up by 1-2 weeks to account for any transit carrier delays.
To inquire about the status of your order, contact our customer service team at hello@barefaced.com with your order number.
SHIPPING LOCATIONS
Currently, we only ship within the contiguous 48 United States (which excludes Alaska and Hawaii). We plan to expand our shipping options to include Alaska and Hawaii in the near future. We also hope to offer international shipping options soon.
We do ship to APO/DPO/FPO addresses, but cannot guarantee that a package will be accepted through customs.
Returns
RETURN POLICY
We hope that you are happy with your purchase. If you are not completely satisfied, please review our return policies below for online purchases.
SKINCARE PRODUCT PURCHASES
You may return any item purchased at full price in new or gently used condition within 30 days of delivery, by mail. Some orders may be subject to a $9.95 handling fee. Select products and merchandise items are final sale and cannot be returned.
To initiate a return, please visit our Returns Portal to submit your return request. You will need your order number and shipping zip code.
If your product(s) was damaged in transit, please also follow the steps in the Returns Portal to initiate a return or replacement.
We do not currently offer exchanges.
If shipping a product for a return, please ensure that the package is wrapped securely. You will receive an email confirmation once your return has been processed.
GIFT CARD PURCHASES
No refunds are permitted. Gift cards are valid for one year after purchase. The value of any lost, damaged or stolen gift card will not be replaced.