Shipping + Returns
Standard Shipping Rate $9.95
Free Standard Shipping for product purchases over $99
DISPATCH & DELIVERY
Orders are processed Monday through Friday, excluding weekends and major holidays (ex: Thanksgiving, Christmas, New Year's Day). Orders received over weekends and on holidays will be processed the following business day. After your order has been placed, you will immediately receive an order confirmation email. Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. Orders shipped via the Standard Shipping method are typically delivered within 5-7 business days. On occasion, packages can arrive outside of the estimated timeframe due to carrier delays.
2-4 Day Expedited Shipping Rate $14.95
Orders received before 12pm EST on business days (Monday-Friday) are processed and shipped the same day, with an estimated delivery date within 2-4 business days. If an order is received after 12pm EST, the order will be fulfilled by the next business day with an estimated delivery within 2-4 business days after the order is fulfilled. Please note, expedited shipping is non-refundable.
Subscription orders will be shipped Standard Shipping and will incur a flat rate of $9.95 on each renewal. Free Shipping is offered for subscriptions over $99. If you have multiple subscription products and want them to ship together to receive Free Shipping, make sure the products have the same upcoming order dates and are combined under one similar address. If you want to add products to your subscription to reach the $99 Free Shipping minimum, we recommend adding products to upcoming subscription orders through the customer portal versus purchasing a new subscription order altogether.
*We recommend moving your subscription renewal date up by 1-2 weeks to account for any transit carrier delays.
To inquire about the status of your order, contact our customer service team at email@example.com with your order number.
Currently, we only ship within the contiguous 48 United States (which excludes Alaska and Hawaii). We plan to expand our shipping options to include Alaska and Hawaii in the near future. We also hope to offer international shipping options soon. We currently do not ship to APO/DPO/FPO addresses.
We hope that you are happy with your purchase. If you are not completely satisfied, please review our return policies below for online purchases.
Items purchased on sale or using a discount code are final sale and cannot be returned.
SKINCARE PRODUCT PURCHASES
You may return any item purchased at full price in new or gently used condition for store credit within 30 days of delivery, by mail. There is a $9.95 processing fee on all returns. Items purchased on sale or using a discount code are final sale and cannot be returned.
To initiate a return, contact our customer service team at firstname.lastname@example.org with your order number, the item being returned and reason for return.
We do not currently offer exchanges.
Please ensure that the package is wrapped securely, and for your protection, we recommend you use a trackable delivery service and retain your proof of postage, as we cannot accept liability for goods lost in transit. You will receive an email confirmation once your return has been processed.
Inside your package, please:
Print your name
Print your order number
Highlight the item(s) being returned
GIFT CARD PURCHASES
No refunds are permitted. Gift cards are valid for one year after purchase. The value of any lost, damaged or stolen gift card will not be replaced.