Frequently Asked Questions

All of our products are considered pregnancy friendly except for the Glow Peel Pads and RetinAL Skin Therapy.

Retinoids (found in RetinAL Skin Therapy) and glycolic acid (found in Glow Peel Pads) are poorly absorbed after topical application, and therefore considered a low risk to the nursing infant. We always recommend consulting with your OB prior to use!

Totally! Increased breakouts can happen when you start a new product with active ingredients like salicylic acid, glycolic acid and retinoids. These breakouts generally last 6-8 weeks.

When changing your routine or incorporating clinical grade products, there is an expected adjustment period when using them because of the high level of active ingredients in the product. It’s not uncommon for them to sting, tingle, induce redness or cause higher sensitivity initially.

An allergic reaction would look like more of a hives type reaction, where the product caused a rash to the areas it was applied. If you have any concerns about your skin or the products you’re using, please send us an email so we can help guide you through this transition.

Every product has their own specific usage tips on their page in the shop. When you start incorporating products with active ingredients such as glycolic acid, salicylic acid or retinoids, it’s best to introduce each product gradually. Start by using the product three times a week on alternating days and gradually increase to once or twice daily (as tolerated) depending on the recommended use of the product.

We wrote you a blog post all about it! Check out How to Layer Your Skincare Products for more info.

We always recommend applying each product to damp skin for maximum absorption.

We can help with that! To get started, we recommend taking our Skincare Quiz, which you can find here. The quiz will guide you to the best products for your skin type.

We wrote you a blog post all about it! Check it out here.

We’re here for you! Send us an email at hello@barefaced.com so we can help you be the expert of your routine.

Take the Cleanser Quiz!

We recommend starting with regular Toning Pads and then increasing to Toning Pads II as tolerated.

The Hydrating Lotion enhances the efficacy of retinoids, glycolic, and salicylic acid. It has niacinamide in it so a slight burning sensation isn’t uncommon with initial usage, especially if you are starting a brand new routine or introducing other active ingredients like the Toning Pads or Vitamin C serum. The goal with clinical-grade products is to induce change in the skin at the cellular level, which means we want to see a bit of a “reaction” from the skin with application — as long as it’s not an allergic reaction.

You might see more breakouts when you first start using a new routine that includes ingredients like retinoids, glycolic, salicylic acid, or l-ascorbic acid. It’s so normal that one-in-four people experience this. Essentially, it is making everything that was going to come out eventually come out much quicker. It can take between 6-8 weeks for your skin to adjust, but usually it only takes 2-4 weeks.

We don't recommend using the Toning Pads or Glow Peel Pads until you’ve been off Accutane for 6 months. The Brightening Serum and a C+ Correcting Complex would be great options for your skin until you have been off Accutane for at least 6 months. For even more glow, pair the Vitamin C and Brightening Serum together to reduce hyperpigmentation and calm your skin.

*Everyone's skin is different, so we always recommend testing the product on your forearm or behind your ear to see if a reaction occurs prior to using it on your face. Make sure you check in with your prescribing derm before use too.

Yes and no. Retinoids are totally fine to use together with Toning Pads but they can be irritating at first! If you’re new to the combo, we recommend using the Toning Pads in the AM and your retinoid at night. You can start using Toning Pads in the PM once you know your skin is tolerating them without dryness or sensitivity in the morning.

If you’re incorporating Brightening Facial Wash and Toning Pads into your regimen for the first time, we recommend switching them every other day. So, on Monday you’d use a gentle cleanser before the Toning Pads and on Tuesday you’d apply the Brightening Facial Wash. Then repeat!

If your skin starts to feel irritated, we recommend stopping the Brightening Facial Wash and using a gentle cleanser with the Toning Pads. Only re-introduce the BFW when your skin feels normal from the regular use of Toning Pads.

Toning Pads with Glow Peel Pads:

Use the Toning Pads in the morning and evening (optional) after applying cleanser.

Use Glow Peel Pads in the morning 1-3 times a week in place of Toning Pads.

If you prefer to use the Glow Peel Pads at night, use 1-3 times a week at night (and skip retinoid that night).

Applies to products with these active ingredients: All acids (except HA) + Retinoids.
Toning Pads (II), Liquid Gold, Glow Peel Pads, Brightening Facial Wash, Clenziderm, Retivance

To minimize sensitivity (dryness, redness, irritation), we recommend gradually introducing new products with actives mentioned above. Start with using ANY new product 3 days/week on alternating days. If adding in more than one new product, start each product the same way, but on different days. Follow that schedule for 2 weeks. If the product usage allows for more frequent use and your skin feels normal (balanced, healthy, hydrated) with no sensitivity, then increase usage frequency by one day (so up to 4 days/week). Continue that introduction method as tolerated. If you are happy with the way your skin looks and feels with a few times/week of usage, then you do not HAVE to keep increasing frequency of use.

Barefaced, and all of the other lines we stock in the shop, are considered “medical-grade” skincare (although that’s not a regulated term). Our products are formulated to be results-driven, and they’re developed by medical professionals, master formulators, and expert chemists. Our products are backed by scientific research, clinical vetting and trials to ensure the products actually work and induce change in the skin.

Yes, all of the products we stock are cruelty-free.

Every Barefaced product is formulated without parabens, fragrance, phthalates, sulphates, artificial dyes, mineral oil, or formaldehyde donors.

All Barefaced packaging is made of No. 5/PP and we recommend checking with your local city/company to see if they accept this type of plastic in their curbside recycling. The only parts that are universally not recyclable are the interior pumps.

Shop Pay Installments is a buy now, pay later option. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.

Shop and checkout as normal. At checkout, choose the Shop Pay Installments option as your payment method. After clicking "Complete Order," you will be redirected to Shop Pay to complete your purchase securely. Orders placed using Shop Pay Installments will be processed and delivered like all other orders.

Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. And don't worry, you'll get an email reminder before each payment to keep you in the know.

Shop Pay Installments cannot be applied towards subscription/recurring purchases.

For more questions about Shop Pay Installments, please email us at hello@barefaced.com

For additional information on Shop Pay Installments, you can also visit the Shop Pay Help Center.

Shop Pay can be used as the payment method for your subscriptions. However, Shop Pay Installments can not be applied towards subscription purchases.

Please let us know as soon as possible if you need to make any changes to your order, including changing the shipping address or cancelling the order. We’ll do our best, but we cannot guarantee that order modifications can be made as orders are typically processed within a few hours of receipt.

We are so sorry that your products have not made it to your doorstep yet. If your tracking status has not been updated within 10 business days, please email us at hello@barefaced.com.

When your order has shipped, you’ll receive an email with a tracking number. If you didn’t get this email, please check your spam folder or email us at hello@barefaced.com and we’ll gladly resend it to you.

Oh no! Please contact us at hello@barefaced.com within 48 hours of receiving your order with an image of the product(s) and your order number, and we’ll make sure you’re taken care of.

Please visit our Return Policy page for more details and information on how to initiate a return.

We only ship within the United States right now, but we hope to ship internationally soon!

We’re here for you! Please email us at hello@barefaced.com, or send us a text to 251-69!

We are so sorry that your package was lost or incorrectly delivered by the shipping carrier. First, we recommend contacting your local post office to check on the shipment. Please allow up to 5 business days for the package to arrive once you’ve reported the missing package to the shipping carrier. For more information about recovering your lost package, contact us at hello@barefaced.com and we’ll make sure you’re taken care of.

Yes! You can purchase a gift card here. We offer a variety of denominations to choose from. Gift cards are non-refundable and are final sale.

If purchasing a gift card for someone else, select the gift card amount you wish to purchase and follow through with the checkout process like normal. Once the order is submitted, the gift card will be emailed to you with instructions on how to redeem it. Simply forward this email to the intended recipient!

You may also email us at hello@barefaced.com with the gift card code and recipient's email address and we can resend the email for you.

Gift cards expire one year after purchase.

We allow one discount code per order, unless otherwise stated. Loyalty tier discounts and sitewide promotions cannot be combined.

To keep things simple and fair, we don’t stack multiple discounts—this helps us offer generous promotions and maintain product quality. You’ll always get the best deal available!

Yes—some limited-time product bundles or exclusive sets may not be eligible for additional discounts or rewards. This will be noted on the product page.

We make it super easy to subscribe to your favorite products! Simply select any of your favorite products that you’d like to receive on subscription and choose the ‘Subscribe + Save’ option before adding your products to cart. Select how often you'd like to receive them and proceed to checkout.

Don’t worry, you can swap or add products whenever you like! You can also skip or edit your delivery at any time to suit your schedule.

Of course! You’ll receive rewards points with every purchase you make and every order renewal. Points can be redeemed for discounts on certain one-time purchases and certain subscription products.

Plus, enjoy up to 10% off select products - you can subscribe and save!

We also set aside inventory each month for our product subscriptions so you never have to worry about your must-haves going out of stock.

Yes, you can cancel or make changes to your subscription at any time by logging into your account and clicking Manage Subscriptions.

You will be charged at the point of purchase and all subsequent charges will follow the frequency that you selected when choosing your subscription.

You can make changes to your order frequency or next charge date at any time.

You can update your delivery address by logging into your account and clicking on the Manage Subscriptions tab. From here, click "Edit Shipping Address" to make any changes.

Yes you can! After logging into your account, select the Manage Subscriptions tab and click on the "Manage" button next to the product you wish to edit. From here, you can change the order date, or you can also skip an upcoming order or change the frequency or quantity.

To update your billing information on existing subscriptions, simply log in to your account, go to Manage Subscriptions and select the "Update Billing" button. From here, you will be sent an email to securely update your billing information.

For questions or help with billing, please reach out to hello@barefaced.com.

Subscription orders will be shipped Standard Shipping and will incur a flat rate of $9.95 on each renewal. Free Shipping is offered for subscription orders over $99.

If you have multiple subscription products and want them to ship together to receive the Free Shipping rate, make sure the products have the same upcoming order dates and are combined under one address and payment method. If you want to add products to your subscription to reach the $99 Free Shipping minimum, we recommend adding products to upcoming subscription orders through the customer portal versus purchasing a new subscription order altogether. You can even add one-time purchases to your order through the customer portal!

Please note, Free Shipping is determined by the subtotal of the products after discounts have been applied.

For questions about merging product subscriptions to receive free shipping, please reach out to hello@barefaced.com - we're here to help!

You can change your password by clicking here.

That’s okay! Click here and we’ll help you recover your password and username.

Yes! Referral credits (like your $20 reward for referring a friend) can be used alongside most promotional discounts.

Loyalty discounts (ie., XX% off for Overachiever Tier) cannot be combined with sitewide promotions or limited-time offers. You’ll get the better discount automatically at checkout.